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ZeXtras Suite for Zimbra Open Source

Support for Free Users (ZxMig and ZeXtras Suite Trial)

  • Support for users will be provided on the Forums.
  • Every request will be answered under a Best Effort policy.

Support for Customers

  • Support for Customers will be provided via the Customers private forums.
  • Support for Customers includes tech support and billing support.
  • Every support request from a Customer will be answered within 24 hours.
  • Live Chat (usually via Skype) can by provided if necessary.

Support for Partners/Distributors

  • Support for Partners/Distributors will be provided via the Resellers private forum or live chat (usually via Skype).
  • Supoprt for Partners/Distributors includes Deployment support, Tech support and Billing support both for the Partner/Distributor and its' own Customers.
  • Every support request from a Partner/Distributor will be answered within 24 hours.

Sales Support

  • for Free Users, Sales related requests can be sent via the "Contact Sales Team" form in the ZeXtras Store or via email at .
  • for Customers, Billing and Accounting requests can be sent via the "Contact Sales Team" form in the ZeXtras Store or via email at . Every request will be answered within 24 hours.
  • for Partners/Distributors, Billing and Accounting requests can be sent via email or live chat via Skype.