Privacy & Legal

Information about website and services are provided by Zextras S.r.l. registered office in piazza San Nazaro in Brolo 15, 20122 Milano, Italy. Tel. +39 (0)2 37920615 Email: info[at] – R.E.A. MI 2045436 – P.I. and C.F. 03695830244

Zextras Privacy and Cookie policy

About this policy

This policy was last modified on August 28, 2019.
All personal data gathered through this company’s websites are subject to this privacy policy, this Policy specifically covers and (hereinafter the Website). This Privacy Policy explains what information this Website collects, why it is collected and how it is used.

Data Controller, data subject and data processor

Data controller is Zextras srl, (hereinafter defined as: We, Us or Service Provider). The data subject is the subject accessing the Website, and or surcharging the product (hereinafter defined as You or User). Some processing activities (such as website hosting) is to be carried out on behalf of a Controller by data processors providing sufficient guarantees to implement appropriate technical and organizational measures, please contact us if you would like additional informations. The data processing activities are carried out in the facilities of the data Controller and Processors.

General information about data collected by Us

Personal data processing through this Website is carried out only by Zextras employees and by technical staff in charge of server maintenance activities. No personal data will be either communicated to any third party, except data needed to provide the service or information requested by the User or directly collected by third parties.
Personal data is processed with automated means for no longer than is necessary to achieve the purposes for which it has been collected. Specific security measures are implemented to prevent the data from being lost, used unlawfully and/or inappropriately, and accessed without authorization. 
Personal data may be disclosed only upon request of competent authorities authorized by law.

Data that You provide to Us or that We collect

Log files from your use of the Website and services:

We acquire personal data as part of the standard transmission of the Internet communication protocol. Such information is not collected in order to relate it to identified data subjects, however it might allow User identification.
This data category includes IP addresses and/or the domain names of the computers used by any user connecting with this Website, the URI (Uniform Resource Identifier) addresses of the requested resources, the time of such requests, the method used for submitting a given request to the server, returned file size, a numerical code relating to server response status (successfully performed, error, etc.), and other parameters related to the user’s operating system and computer environment (User Agent).


This data is only used to extract statistical information, analyze site traffic, and understand where our audience is coming from, as well as to check the Website functioning. Such data might be also used to establish liability in case computer crimes are committed against this Website.

Legal basis

Log files are processed on the basis of consent. By using or browsing this site, you consent to the processing of these data in relation to the purposes described above.


The aforementioned (Log files from your use of the Website and services) data is stored for 26 months.

Personal data voluntarily provided by Users:

When You register on the store, or download a trial version We ask for personal information such as your name, company name, address, phone number, e-mail address, and credit card information (a third-party intermediary is used to manage credit card processing).
When You send an email or other communication to Us, including support requests for our services, We may collect the personal information that You provide Us and may use it in order to process your inquiries, respond to your requests and improve our services.


Any personal data that is provided by Users to request information, services or products is used to:

  • provide information, services or products, requested and is disclosed to third parties (professionals, suppliers, registered users etc.) only if this is necessary for the said purposes;
  • Personal data provided by Users may be also used to send commercial information on items and services similar to those already purchased by the User, provided that the User may opt-out receiving at any time, either initially or after any subsequent communication.

Legal basis

The legal basis of the processing of personal data provided by the User to request information, services or products consist in the execution of pre-contractual measures pursuant to art. 6.1 letter b) of the General Data Protection Regulation 2016/679.
Otherwise, the legal basis that legitimates the processing of your personal data for sending commercial information is the consent you provide.


The aforementioned (Personal data voluntarily provided by Users) data is stored until user opt-out or delete his/her account.


A cookie, also known as “HTTP cookie” is a small piece of data sent from a website and stored in the user’s web browser. Cookies perform essential functions in the modern web such as authentication and session cookies that allow a website to remember visitors, so that it doesn’t have to ask for a password every time the page is refreshed, these are commonly known as technical cookies.
We use two categories of cookies: our own technical cookies and some third party cookies.

Service providerPurpose of the service
GoogleAnalytics, statistical, profiling
YandexAnalytics, statistical, profiling
Live AgentTechnical, Chat
SalesforcetTechnical, Contact
Persistent Cookies
NameService providerExpiry
liveagent_ptidLive Agent3653
liveagent_vcLive Agent3653
liveagent_orefLive Agent3653
Session Cookies
NameService provider
liveagent_sidLive Agent

You can learn how to manage cookies on your browser following this:

Data Subjects’ Rights

Data subjects are entitled at any time to obtain confirmation of the existence of personal data concerning them and be informed of their contents and origin, verify their accuracy, or else request that such data be supplemented, updated or rectified as well as to exercise all right defined in section 2 of EU Regulation 2016/679. 
The above Section also provides for the right to request erasure, anonymization or blocking of any data that is processed in breach of the law as well as to object in all cases, on legitimate grounds, to processing of the data.

You can contact Us at info[at] to exercise one of the following rights:

You have the right to:

  • request access to your Personal Data and rectification of inaccurate Personal Data;
  • request erasure of your Personal Data;
  • request restrictions on the processing of your Personal Data;
  • object to processing your Personal Data
  • receive the personal data concerning You in a structured, commonly used and machine-readable format (Data portability).
  • lodge a complaint with a supervisory authority;